Terms & Conditions
Last updated 29 August 2026
1. Subscription & Billing
Baywash wash plans are billed monthly in advance via Stripe. Your weekly wash allowance (2x/week on Basic Clean, 3x/week on Premium Clean) resets each week and does not roll over.
2. Scheduling
Wash days are assigned automatically to balance demand across Monday, Wednesday, and Friday. Assigned days remain fixed unless your vehicles or plan change. Baywash may postpone or reschedule washes due to weather, building access restrictions, or public holidays, with notice posted to your Announcements page.
3. Vehicle Access
You authorize Baywash staff to access your registered parking bay to perform scheduled washes. Please ensure your vehicle is unlocked or accessible during your scheduled window, or notify us in advance if it will be unavailable.
4. Cancellations & Pausing
You may pause or cancel your subscription at any time from your Account Settings. Pausing stops billing and scheduling until resumed. Cancellation takes effect at the end of your current billing period.
5. Liability
Baywash staff take reasonable care with every vehicle. Please report any concerns about a completed wash within 24 hours via the Contact page so we can make it right.